Check address eligibility →
Rough geospatial signal only—confirmation happens at pilot onboarding.
Understand affordable access →
Subsidy estimator, tiers, and what final pricing depends on.
Raise your hand →
Signals interest for upcoming neighborhood launches.
Digital Navigators →
Student-powered support crews trained for respectful troubleshooting.
What happens at install time
- You’ll know who knocked, why they’re on site, and who to call day or night afterward.
- Indoor routers or mesh nodes need predictable power—we’ll clarify renter-ready permission letters when applicable.
- Final monthly costs depend on subsidy stack, landlord permission, hardware scope, and maintenance tier—the affordable access guide spells out sensitivities.
How to escalate when something breaks
Until live dispatch hours freeze: email outreach@connectbuffalo.org, note your address/neighborhood plus what you observed (slow speeds, outages, flashing lights). Navigator students escalate to supervising staff when faults exceed scripted fixes—nothing about immigration or benefits status changes how we troubleshoot.
Privacy in plain words
We resist collecting identifiers we don’t need; mapping checks send only the address segment you deliberate to OSM/Nominatim (see our Privacy Policy). Sensitive resident stories featured publicly always run through explicit consent pipelines.
Questions not covered?
Scan the broader FAQ → or email us—if it’s recurring, we add it for the next cohort brief.