Your starting point

Getting connected—with dignity & clarity

Rollout happens neighborhood by neighborhood. This hub distills what to expect before crews arrive—no hype, no hidden hoops, and no pressure to share information you do not want to give.

Quick actions

Start here

Check address eligibility

Rough geospatial signal only—confirmation happens at pilot onboarding.

Check on homepage

Understand affordable access

Subsidy estimator, tiers, and what final pricing depends on.

Pricing & subsidies

Raise your hand

Signals interest for upcoming neighborhood launches—no spam, no sales pressure.

Launch interest form

Digital Navigators

Student-powered support crews trained for respectful troubleshooting.

Navigator program

Before crews arrive

Your path to connection

Four steps residents use most often—each links to a page or tool with more detail.

1
See if your block is in scope
Start with the homepage address check—a planning signal, not a final eligibility decision.
2
Understand what service could cost
Affordable access explains tiers, subsidies, and what changes the number on your bill.
3
Tell us you want updates
Launch interest helps crews prioritize neighborhoods and keeps you in the loop before installs begin.
4
Know who helps when something breaks
Navigators and staff escalation paths are spelled out below.

At install time

What happens on your block

Clear knock policy

You’ll know who is on site, why they’re there, and who to call day or night afterward.

Renter-ready permissions

Indoor routers or mesh nodes need predictable power—we clarify landlord permission letters when applicable.

Honest pricing context

Final monthly costs depend on subsidy stack, landlord permission, hardware scope, and maintenance tier.

Full tier and subsidy detail lives on Affordable access.

When something breaks

How to escalate

Until live dispatch hours are published: email outreach@connectbuffalo.org with your address or neighborhood plus what you observed—slow speeds, outages, or flashing equipment lights.

•Navigator students escalate to supervising staff when faults exceed scripted fixes.
•Support stays focused on connectivity—not unrelated personal paperwork.

Privacy in plain words

We resist collecting identifiers we don’t need. Address checks send only the segment you choose to OpenStreetMap/Nominatim (see our Privacy Policy). Sensitive resident stories featured publicly always run through explicit consent pipelines.

More for residents

Support hub

Guides, FAQ, and downloadable resources.

Impact dashboard

Survey signals and how we report outcomes.

Community events

Orientations, workshops, and neighborhood days.

What we collect—and what we deliberately avoid.

Questions not covered here?

Scan the broader support hub or email us—if a question keeps coming up, we add it to the next resident brief.

Support hub