Your starting point
Getting connected—with dignity & clarity
Quick actions
Start here
Raise your hand for upcoming neighborhood launches—no spam, no sales pressure. This is the primary path for residents.
Launch interest formAlso useful
- Check address eligibilityRough geospatial signal only—confirmation happens at pilot onboarding.
- Understand affordable accessSubsidy estimator, tiers, and what final pricing depends on.
- Digital NavigatorsStudent training & mentoring—high school apprentices through college Navigators—for respectful troubleshooting.
Before crews arrive
Your path to connection
- 1Raise your hand for updates
Get connected is the primary path—join the launch list so we can reach you when your neighborhood moves.
- 2See if your block is in scope
Optional homepage address check gives a planning signal, not a final eligibility decision.
- 3Understand what service could cost
Affordable access explains tiers, subsidies, and what changes the number on your bill.
- 4Know who helps when something breaks
Help routes Tier 1 Navigators → Lead Mentors/staff → network ops → major-incident coordination—spelled out below.
At install time
What happens on your block
You’ll know who is on site, why they’re there, and who to call afterward. Crews carry Connect Buffalo identification and stick to the scheduled window whenever weather and access allow.
Outdoor radios need a clear mounting surface and a path for cabling. Indoor equipment needs a stable outlet—avoid power strips that trip under load. We’ll confirm both before the visit when we can.
If you rent, landlord or property-manager permission may be required for rooftop, facade, or hallway work. We provide a plain-language outreach template when you need it.
When something breaks
How to escalate
Until live dispatch hours are published: email outreach@connectbuffalo.org with your address or neighborhood plus what you observed—slow speeds, outages, or flashing equipment lights. Check Network status for published incidents.
- •Tier 1 Navigators escalate to Lead Mentors/staff, then network ops, then major-incident coordination when faults exceed scripted fixes.
- •Support stays focused on connectivity—Navigators follow scripted troubleshooting and do not ask for unrelated personal paperwork.
Privacy in plain words
We resist collecting identifiers we don’t need. Address checks send only the segment you choose to OpenStreetMap/Nominatim (see our Privacy Policy). Sensitive resident stories featured publicly always run through explicit consent pipelines.
More for residents
Questions not covered here?
Scan the broader support hub or email us—if a question keeps coming up, we add it to the next resident brief.