Data & accountability
Resident need, reliability pressure, and how we report
One dashboard for donors, municipalities, and block partners: demand signals from our survey aggregate alongside reporting cadence as pilots carry real traffic.
Published aggregate file—useful for prioritization and subsidy conversations, not a substitute for field verification or live NOC dashboards.
Survey evidence
Where connectivity stress shows up
Impact bars count how often households cited each stressor—respondents could select more than one, so categories are not mutually exclusive.
Daily-life impact (multi-select)
Mentions across surveyed households.
Outage frequency (last six months)
Self-reported buckets—the tail matters for trust.
Current provider mix
Self-reported ISP at time of survey.
Top ZIP signals
Highest response volume—planning cuts, not eligibility lists.
| ZIP | n | Avg bill | Outages | Switch % |
|---|---|---|---|---|
| 14211 | 71 | $81 | 2.76 | 62% |
| 14215 | 64 | $75 | 2.88 | 55% |
| 14207 | 52 | $79 | 2.63 | 60% |
| 14213 | 48 | $73 | 2.44 | 55% |
| 14212 | 44 | $72 | 2.57 | 52% |
| 14208 | 39 | $75 | 2.92 | 56% |
When pilot installs generate ticket volume, refreshed cuts appear here with narrative learnings on Updates. Until then, treat this as a planning mirror aligned with Transparency commitments.
Quarterly cadence
What we report each quarter
One packet so residents are not chasing fragments across PDFs and inboxes—uptime, incidents, installs, Navigator outcomes, and stewardship disclosures in a single rhythm.
Availability windows and mean time to restore after verified outages.
Tagged root causes—power, upstream, radio, relay, CPE—so fixes stick.
Homes passed, activations, and neighborhood rollout milestones.
Training completions, tier‑1 resolution, and resident satisfaction.
Host sites, municipalities, and anchor institutions on cadence.
Subsidy use, reserves posture, and narrative cross-links to Transparency.
Pilot telemetry
Operations targets
Placeholders swap to audited pilot numbers the moment telemetry and ticketing hooks stabilize—same layout, verified values.
Need context for eligibility or pricing?
Address checks stay on the homepage. Affordable access tiers and the estimator live on Affordable access. Resident expectations and escalation paths are on Residents.